1. Who We Are
This Privacy Policy explains how we handle personal information under the Privacy Act 2020 (New Zealand). Where the GDPR applies to you, the sections on EEA rights also apply. The agency responsible for your personal information is:
Eliminationnatur
230 Vanguard Street, Nelson South, Nelson 7010, New Zealand
Email: clients@eliminationnatur.world
Phone: +64 800 778 898
2. Data We Collect
We may collect the following categories of personal data:
- Contact information (name, email address) provided through our contact form
- Technical data (IP address, browser type, operating system, device information)
- Usage data (pages visited, time spent on pages, navigation paths)
- Cookie data (preferences, session identifiers)
3. Purposes of Processing
We process your personal data for the following purposes:
- Responding to your inquiries submitted via the contact form
- Improving our website content and user experience
- Analysing website traffic and usage patterns
- Ensuring the security and proper functioning of our website
- Complying with legal obligations
4. How We Collect Information
We collect personal information directly from you (for example, when you submit the contact form or set cookie preferences) and automatically when you use our website (for example, technical and usage data). We collect only information that is reasonably necessary for the purposes described in this policy, in line with Information Privacy Principle (IPP) 1 of the Privacy Act 2020 (New Zealand).
5. Legal Basis and Purposes (New Zealand)
Under the Privacy Act 2020, we may collect and use personal information where:
- You have given clear consent (for example, optional cookies or submitting the contact form)
- Collection is necessary for a lawful purpose connected with our functions or activities and is not an unreasonable intrusion (IPP 1)
- We need the information to respond to your request or operate and secure our website
- We are required to do so by New Zealand law
We will not use personal information for a purpose other than that for which it was collected, except as permitted under the Privacy Act (for example, with your authorisation or where the new purpose is directly related).
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form submissions: retained for 24 months, then securely deleted
- Analytics data: retained for 14 months in anonymized form
- Cookie consent records: retained for 12 months
7. Your Rights Under the Privacy Act 2020
If you are in New Zealand, you have rights under the Privacy Act 2020, including:
- Access (IPP 6): Request access to personal information we hold about you
- Correction (IPP 7): Request correction of personal information you believe is inaccurate, incomplete, or misleading
- Withdraw consent: Where processing is based on your consent, you may withdraw consent at any time (this does not affect processing already carried out lawfully)
- Complaint: Complain to us or to the Office of the Privacy Commissioner if you believe we have interfered with your privacy
To exercise these rights, contact us using the details in section 1. We will respond within a reasonable time and, where required, no later than 20 working days under the Privacy Act.
8. Rights for Individuals in the European Economic Area
If you are located in the EEA, you may also have rights under the GDPR (including access, rectification, erasure, restriction, portability, and objection). Contact us at the email in section 1; we will respond within one month where GDPR applies.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmissions
- Regular security assessments and updates
- Access controls limiting data access to authorized personnel only
- Secure data storage with regular backups
10. Disclosure to Third Parties
We do not sell your personal information. We may disclose information to trusted service providers who assist us in operating our website, such as:
- Web hosting and infrastructure providers
- Analytics providers (only where you have consented to analytics cookies)
- Advertising and measurement partners such as Google (only where you have consented to marketing cookies)
We require third parties to handle personal information in accordance with applicable law and only for the purposes we specify. We disclose information to third parties only where permitted under IPP 11 of the Privacy Act 2020.
11. Overseas Disclosure
Some service providers may store or process personal information outside New Zealand (for example, in the United States or European Union). Before disclosing personal information overseas, we take reasonable steps to ensure that the recipient is subject to privacy safeguards comparable to those under the Privacy Act 2020, as required by IPP 12. Where GDPR applies, we use appropriate safeguards such as Standard Contractual Clauses where relevant.
12. Notifiable Privacy Breaches
If a privacy breach is likely to cause anyone serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as soon as practicable, in accordance with the Privacy Act 2020.
13. Marketing and Electronic Messages
We do not send commercial electronic messages without your consent, in line with the Unsolicited Electronic Messages Act 2007 (New Zealand). If you contact us via the contact form, we use your details only to respond to your inquiry unless you separately opt in to marketing communications.
14. Children
Our website is intended for a general adult audience. We do not knowingly collect personal information from children under 16 without parental or guardian consent. If you believe we have collected such information, please contact us so we can delete it.
15. Complaints
If you have a privacy concern, please contact us first so we can try to resolve it. You may also complain to the Office of the Privacy Commissioner (New Zealand): privacy.org.nz or 0800 803 909. If you are in the EEA, you may contact your local data protection authority.
16. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.